Glitch or Outage?

Do you find it difficult to understand if that spike on your service was actually a glitch or an outage?

This is what I think:

  • Less than a minute: Often considered a glitch, especially if it self-corrects quickly and has minimal impact on users.
  • 1-5 minutes: This could be a glitch or an outage depending on the factors like criticality of service, regulation etc. [To be defined]
  • More than 5 minutes: This is more likely considered a definite outage.

Now, what about a series of glitches? :P